# Support

If you encounter any issues or need assistance, you can check out our
[Customer Support Portal](https://support.binho.io/). There, you will find a
wealth of resources including user guides, FAQs, and troubleshooting guides.

Otherwise, please feel free to reach out to our customer support at
[techsupport@binho.io](mailto:techsupport@binho.io).

When reporting something specific to this SDK, the following makes it much
faster to reproduce:

- the `pycosmicsdk` version (`python -c "import pycosmicsdk; print(pycosmicsdk.__version__)"`),
- your Python version and operating system,
- the adapter model, firmware and hardware version — the identification block
  {py:obj}`~pycosmicsdk.Device.info` carries,
- the full traceback, or the `status_code` carried by the
  {py:obj}`~pycosmicsdk.CosmicError` you got.

Happy coding! 🤓