Support

If you encounter any issues or need assistance, you can check out our Customer Support Portal. There, you will find a wealth of resources including user guides, FAQs, and troubleshooting guides.

Otherwise, please feel free to reach out to our customer support at techsupport@binho.io.

When reporting something specific to this SDK, the following makes it much faster to reproduce:

  • the pycosmicsdk version (python -c "import pycosmicsdk; print(pycosmicsdk.__version__)"),

  • your Python version and operating system,

  • the adapter model, firmware and hardware version — the identification block info carries,

  • the full traceback, or the status_code carried by the CosmicError you got.

Happy coding! 🤓